About

Sales Management Solutions aka SMS Team is a manufacturers rep firm servicing the HVAC/R and Plumbing industries in the Northeast. Young enough to use leading technologies in aspects of everything we do; old enough to have the experience and relationships that open doors and grows sales. Representing leading manufacturers in our industry we cover product lines that encompass residential and commercial offerings. Our relationships span influencing contacts at both regional and national levels. Working our relationships and market we are able to successfully navigate the continued consolidation in our industry and work opportunities that make sense for our partners’ distribution. Our goal is to create an even distribution network and grow sales for our partners through partnerships with loyal customers.

We are meticulous with our service as well as our data.

We offer our clients complete regional management services as an extension of your team. Our professional services include:

Outside Sales Representation & Account Management

Each wholesale account in our region is managed by one of our professional team members. We conduct line card reviews and explore and schedule meetings appropriately regarding areas of interest. We track decision makers, product managers, pertinent sales personnel, branch level management and more.

Customer Service and Sales support

Our inside sales support allows us to be an asset and add on to your customer service and order management. We track orders in our system as well as projected ship dates and work with you to create a workflow follow up that allows the best communication and delivery on customer expectation. In the rare event that orders are late it is our goal to assist in informing our customer ahead of that time to minimize the inconvenience. This portion of our services has grown tremendously as planned orders have been a more common request from our manufacturers.

Territory Management

We manage our accounts but we also manage the territory ensuring that all business aspects are attended to throughout the region.

Event Attendance and Channel Marketing Management

With our team you can be sure that your products are professionally represented at regional events. We are oftentimes able to save our partners money by coordinating shared tables. We also are involved in marketing projects with our wholesalers and can work with your team to ensure your company and products are represented properly in print or advertising opportunities.

Product Training & Education

Our team prides ourselves in learning and training on all the attributes of your product line so that we can present, train and sell as an extension of your team.

Business Intelligence

Are you looking to understand what your competitors are offering in our market? Our close relationships allow us to ask and understand where our competition is at so that we can provide offers that are competitive.

Strategic Buyer Notifications

We track key personnel not only based on their abilities to make decisions but also have the capability to denote what lines they are able to influence or should receive notifications about. This allows us to use technology and send information to specific contacts and only to contacts where they should be receiving an offer or pricing notification. This becomes extremely important in price increase situations. We don’t want to let a wholesaler know we are having an increase on an item if they are not buying that item.

Additional Services

Customer Relationship Management
Product Line Introduction and Product Marketing
Sales & Market Channel Development
E-marketing Campaigns

Why Choose to Partner with the SMS Team?

Increased sales numbers and distribution points for our partners. Extensive industry experience, knowledge and contacts

SMS Team has a breadth of industry knowledge and specializes in sales channel management, CRM and business intelligence. We are successful at navigating and managing commodity conversions as well; each team member has their own specialized skill set and knowledge base. We take great pride in understanding how the internal processes work for each of our manufacturing partners and always look to be an extension of those processes and goals.

The perfect complement to your inside team we provide outside sales representation, account and territory management.
Implementing today’s marketing and sales campaigns often requires the right application of technology. Organizations need to be proficient in both marketing and technology to get the job done right. We are experienced in both marketing communication and technologies.